1. Overview
    Keeping Mum Pty Ltd complies with Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy sets out the Keeping Mum Pty Ltd (Keeping Mum) privacy obligations to you and explains the types of personal information that we may collect, hold, use and with whom the information is shared. It also sets out how you can contact us if you have any queries or concerns about this information. Personal information means information which identifies you as an individual or from which your identity can be reasonably ascertained. This Privacy Policy relates to personal information we collect and handle about our customers and other visitors to our website.
  2. Collection of personal information
    The type of personal information we collect includes names, contact details, records of your communications and interactions with us, medical information as recorded on your health questionnaire, details/history of preferences, interests and behaviour relating to transactions, products, services and activity on our website. Where you provide us with personal information about someone else, you must have their consent to do so and they must understand that such information will be used in accordance with this Privacy Policy.
  3. Unsolicited information
    If personal information is collected from public sources for direct marketing purposes, Keeping Mum will take reasonable steps to advise these recipients of how their information will be used and how to opt-out of receiving communications via an email broadcast. We may also collect personal information on third parties including from public sources, and product and service suppliers for internal use.
  4. Legal basis for collecting and using information
    All personal information collected by Keeping Mum is solely used for our business functions and activities. Keeping Mum collects and uses your information in order to:
      1. Improve our services to you
      2. Fulfill our commitments to you
      3. Protect your interests
      4. Provide our products and services
      5. Comply with our legal obligations
      6. Communicate with you

    5. In relation to Europe's General Data Protection Regulation (GDPR), Keeping Mum does not collect or store any unsolicited information from people from the EU.

  5. Storage of personal information
    The security of your personal information is important to us and we will take reasonable steps to protect this information from misuse, loss, unauthorised access, modification and disclosure. We adhere to accepted industry standards to protect the personal information submitted to us, both during transmission and on receipt. No method of transmission is 100% secure. As such, while we use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. It is also important to note that credit card details provided for payments are not held by Keeping Mum. Keeping Mum makes every effort to ensure the data we store is up-to-date. If we are notified that held information is incorrect, this information will be updated with the correct details or removed from our records if accurate details cannot be obtained Keeping Mum’s digital information is stored on servers within the UK. Keeping Mum takes all reasonable steps to ensure that it deals with reputable entities for the purposes of securely storing personal information.
  6. Handling and use of collected personal information
    We handle and use your personal information in connection with providing and administering our products and services. This can include processing payments, verifying your identity, communicating with you, maintaining and updating our records, and dealing with enquiries from you. Collected information may also be used on an ongoing basis to provide marketing communications by email. This may include news, information about our activities and general promotional material which we believe may be useful to you. You can opt-out or unsubscribe from email communications at any time by clicking the relevant links provided in these emails.
  7. Disclosure of personal information
    We will only use your personal information for the purpose for which it was collected and any directly related purpose. We will not disclose your personal information to anyone without your consent, unless required to do so by law.
  8. Online services and "cookies" policy
    You can access our website home page (www.keeping-mum.com.au) and browse without disclosing personal information. When completing an enquiry or any other form on the websites, you will be required to provide the personal information necessary for Keeping Mum to respond to your request and this information may be stored. We utilise “cookies” on our website which enables us to monitor traffic patterns and to serve you more efficiently if you revisit these sites. An automated "cookie" notification will appear when visiting our site for the first time to give you instructions on how to disable "cookies" if you do not wish to use this function.
  9. Access, enquiries and complaints
    You are entitled to access any personal information relating to you which has been collected by us. If you wish to update or delete your personal information, or have a query or complaint regarding the collection or use of such information, please contact us by emailing hello@keeping-mum.com.au.